Refund and Return Policy

This Refund and Return Policy outlines the conditions under which Roadtek accepts returns and issues refunds. By placing an order on our website, you agree to the terms described below.

Return Eligibility

You may request a return within thirty days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and returned in its original packaging with all accessories and documentation included. Items that show signs of use, damage, or alteration may not be eligible for a refund.

Non Returnable Items

Certain items may not be eligible for return due to hygiene, safety, or customization reasons. Clearance items or products marked as final sale are not eligible for refunds unless they arrive damaged or defective.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within forty eight hours of delivery with clear photos or videos showing the issue. We will assess the situation and provide a replacement or refund where applicable.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method. Refund processing times may vary depending on your payment provider.

Return Shipping

If the return is due to a defect or an error on our part, we will cover the return shipping costs. For all other returns, the customer is responsible for return shipping fees. Original shipping fees, if applicable, are non refundable.

Order Cancellations

Orders can only be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return process outlined in this policy.

Late or Missing Refunds

If you have not received your refund after it has been approved, please check with your bank or payment provider, as processing times can vary. If the issue persists, contact us for assistance.

Policy Updates

We reserve the right to update or modify this Refund and Return Policy at any time. Changes will take effect immediately upon posting on our website.

Contact Information

For any questions regarding refunds or returns, please contact us at roadtreckshopcs@proton.me